Shipping Policy
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
- Shipping from the warehouse after you place your order is same day in most cases but if its the holidays or a seasonal rush in most cases its 1 to 3 days, if anything is to come up we will notify you via email or call you.
- Packages usually arrive in 3 to 7 days within the lower US 48 states, depending on the service, if anything is to happen and your product is shipped contact the service ( ups, or usps first) we cant act as you when an item is shipped to you.
- Shipping is FREE over $5000.00 in the Continental US. At the moment we only shipping to US & Canada but if your are in a different country please contact us first to get an accurate shipping rate.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
- IF YOU FEEL YOU LIVE IN AN "UNSAFE OR BAD AREA" WHERE A PACKAGE COULD BE STOLEN PLEASE HAVE IT SHIPPED TO A SAFER ADDRESS FOR EXAMPLE YOUR WORKS ADDRESS. ONCE WE HAVE SHIPPED THE PACKAGE AND IT HAS BEEN SCANNED DELIVERED AT YOUR ADDRESS, IT IS THEN A PART OF YOUR HOME / HOMEOWNERS INSURANCE. So please be diligent in this process to ensure your packages make it to you safely. We also have no problem offering signature for delivery IF REQUESTED. If you would like for your packages to have to be signed for please put it in your order notes when ordering.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We have partnered with ShipStation to streamline our shipping process and provide you with efficient order fulfillment services. Through ShipStation, we can manage orders, print shipping labels, and track shipments with ease, ensuring a smooth and reliable shipping experience for our customers. ShipStation's advanced features and integrations enable us to optimize shipping workflows, saving time and ensuring timely delivery of your orders.
Refund/Return Policy
Our returns policy allows you to return eligible items within 10 days of receiving your order. To qualify for a return, the item must be in its original condition, unused, and with all tags and packaging intact. We do not accept returns for items that have been used, damaged, or altered after delivery.
To initiate a return within the 10-day period, please contact our customer service team for a Return Merchandise Authorization (RMA) number. You can reach us via email, phone, or through our website's contact form. Please provide your order details and the reason for the return when contacting us.
Once you receive the RMA number, securely package the item with the original packaging and include any accessories or documentation that came with it. Clearly mark the RMA number on the outside of the package.
You are responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and insuring the package for its full value.
Once we receive the returned item and verify its condition, we will process your refund or exchange according to your preference. Refunds are typically issued to the original payment method within a few business days after processing the return.
Please note that certain items may be excluded from our 10-day return policy, personalized items, or products marked as non-returnable. Additionally, any shipping fees incurred at the time of purchase are non-refundable.
If you have any questions or need further assistance regarding our returns policy, feel free to reach out to our customer service team. We are here to help ensure a smooth and satisfactory shopping experience for you.
IMPORTANT: A 20% restocking fee applied in all returns
Original sales receipt must accompany returns with the return ID clearly indicated on the outside packaging. We accept returns of Shocking Sounds products for refund of unopened/unused products within one month of receiving your order. Please note that a 20% restocking fee will be applied to ALL returns. Customers are required to contact Shocking Sounds Customer Service by submitting a request through the "Contact Us" page or by phone before initiating an RMA Return.
Order Cancellation
If you wish to cancel an order you must inform us by submitting a request with the issue being Billing/Order Issue and placing in Subject heading of “Order Cancellation”. Please include your Order ID number in the description. If we receive your order cancellation instruction before we have placed your order in "Shipped" or "Partly Shipped" status, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below. If we receive your order cancellation before we have placed your order in "Shipped" or "Partly Shipped" status, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section above
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).